Terms & Conditions

RETURNS & EXCHANGES:

Since each piece is handcrafted consistency in pattern and form may vary. Our guarantee covers the functionality of the pottery only. Contact us as soon as possible (within 7 days of order arrival) if your pottery arrives damaged. Please keep all of the original packing materials so that you may return it to Halina's Pottery for either a refund of your money, store credit or replacement of the item. Exchanges and returns must be made within 30 days of purchase. To return an item, follow the instructions on the packing slip enclosed with your order and return via UPS Ground or insured parcel post. Shipping &handling and return postage charges will be refunded only if the return is a result of our error. Note there is an additional shipping charge for exchange shipping.

Halina's Pottery is committed to protecting your privacy and will not share any customer information with a third party without your specific consent.

We ensure all of our customers that your transactions and payment information is kept secure.